Client Retention is a big part of building an effective salon business. The new Client Retention Report allows you to effectively keep an eye on which of your clients are rebooking and those that aren’t. It gives you an opportunity to market to those who haven’t rebooked via SMS or email at a click of a button. The report also allows you to filter the information using a number of parameters to give you a more detailed look at what’s happening. For example, you can check the rebook rate for an individual operator. This can form part of the operator’s performance review and much more. Check it out.
And if you have any suggestions on info we can add to the report to make it even better, please let us know! We are always interested in your feedback. Just go to the Help! page in your Simple Salon account and create a ‘Feedback’ ticket, or email us at support@simplesalon.com
Take a look at the video below for more details! And stay tuned for more exciting updates.
We’re excited to release the first of our new reporting dashboards! At the click of a button you get realtime insightful analytics on the progress of your salon and its staff. By tracking breakdown of sales, client rebooking rates and staff performance in a simple yet visually stunning display these metrics are now available at your fingertips. Compare performances for this week or last week and much more.
Take a look at the video below for more details! And stay tuned for more exciting updates.
It’s been a long time coming, but we’re very excited to announce that Simple Salon now integrates directly with your Xero Online Accounting account.
Now that Simple Salon integrates with Xero Online Accounting, your accounting processes have been truly simplified. No more double entry required. Just go about your daily activities in Simple Salon and when it’s time to close for the day, simply process your end of day in Simple Salon as you would normally and all your figures are automatically transferred to your Xero accounting software.
Check out this video to learn how to setup your Xero connection in Simple Salon and automatically send your daily sales figures in Simple Salon directly to your Xero account.
If you don’t already have a Xero Account, or would like to find out more, check out their web site for more info. http://www.xero.com
Our Team have been busy working on a number of new things to make Simple Salon even better and easier for you to use. Here’s what’s new in this release:
1. Updated Point-Of-Sale
We have updated the POS process based on your feedback to make it cleaner, simpler and quicker to checkout or close the sale. When you are in the POS page you will notice that we have removed all of the many links that used to be there and replaced them with just two. One to scan and another to ‘Add Items’. The new ‘Add Items’ link loads a pop-up that allows you to pick the items you would like to add. We have also changed the way the ‘add pages’ work to allow you add multiple items in one go without having to re-select the item type. You can see how all this works in out Feature update video.
2. Packages & Gift Vouchers
Many of you have remarked that you would like to see Salon Packages and Gift Vouchers as separate items and not be reported as product sales or appear in the Product tab on the ‘Admin’ page. To that end we have now separated these items and introduced the new ‘Vouchers & Packages’ tab in the ‘Admin’ page. All your existing gift vouchers and salon packages items have been automatically moved to this new tab. We have also simplified the process of adding new package and voucher items to make it more user friendly. We have also created some new reports to cater for this separation.
3. Admin Page Changes
If you’ve just gone to the ‘Admin’ page you might be wondering what happened to some of your tabs. In order to accomodate the new ‘Vouchers & Packages’ tab we have moved a couple of tabs namely the ‘Suppliers’ and the ‘SMS/Email Templates’ tab into the ‘Lists’ tab. Just pull down the drop down menu to load your list of suppliers or SMS/Email templates.
3. New Packages and Gift Voucher Reports
As described earlier we have generated 2 new reports, a ‘Package Purchase Report’ and a ‘Gift Voucher Report’. The ‘Package Purchase Report’ gives you a break down of all packages sold and who purchased them. The ‘Gift Voucher Report’ gives you a breakdown of the vouchers sold and redeemed for a given date range. By simply clicking on the either the sold or redeemed amount you can see a breakdown of the clients who either bought or redeemed vouchers.
4. Rewarding Loyalty Points
Ever wanted to reward all your clients with a bonus 100 points as part of a promotion? Well, now you can. Just open up your ‘Loyalty Points Settings’ on your ‘Settings’ page and check out the new ‘Reward All Members with Bonus Points’ option. All you have to do is enter the amount and hit ‘GO’. You can also use this feature to deduct points from all your client by placing a negative number.
What’s next?
The team are in the final phase of testing for our Xero integration and hope to have it released in the next update. The super cool online accounting package should make managing your business a lot easier. There are also some cool new reporting & marketing features that are not to far on the horizon. We will keep you posted with further details.
It’s a new year, and there’s no better time to fire up your marketing mind and start sending a regular newsletter or fancy email campaign to your clients! While sending an email campaign from within Simple Salon is quick and easy, you might like to consider using our integration with Campaign Monitor to send something a little more fancy. Take a look at the video below for details on how we connect with Campaign Monitor, and spend some time visiting their web site for full details on what they offer. http://www.campaignmonitor.com.au
Welcome to 2013! We’re sure it’s going to be huge! To get the year started we’ve released a new feature to help you kick things off with a bang! Plus, a number of small bug fixes and improvements.
1. Bulk Price Changes
It’s a new year or a new season and you want to update the prices of your products and/or services, well with Simple Salon this is really simple and easy to do. Using the ‘Bulk Price Change’ feature you can instantly update all your prices by applying a percentage or dollar amount to increase/decrease the prices of your products and/or services. Check out this video for more details.
2. Support Page Change
If you’ve been using our ‘Help & Support’ page you will notice a small change to the form. We are in the process of further enhancing our friendly support and these changes are the first step in the process.
What’s next?
The team are very close to releasing a connection with Xero, the supor cool online accounting package. We will keep you posted with further details.
It’s almost Christmas and we’ve had many of you asking how to email or SMS all of your clients a special Christmas or New Year offer. Well, the good news is that it’s nice and simple! Check out the video below for all the details.
Thinking of joining Simple Salon, but have a few questions first? Well, check out this video for the answers to such questions as ‘What do you mean by an operator?’, ‘How much do you charge for SMS messages?’ and ‘Can I use Simple Salon from home and on multiple computers?’
With the busy season ahead, you’ve got enough to do without manually confirming every appointment. With the 2-way SMS reminders in Simple Salon, you can automate the process and cut down on the amount of time required. Check out the video below, to setup 2-way SMS reminder confirmations.
If you haven’t got around to setting up your SMS in Simple Salon, it’s really easy, check out the video below!
It’s nearly Christmas and you’ve just hired some new staff to cope with the demand of the bookings coming in and you ask yourself “how do I give my staff access to Simple Salon?”. Well, managing access in Simple Salon is really easy. Check out the video below on how to add, change password or even delete user access from Simple Salon.
