Need help? We have you sorted!

All the help you need is at your fingertips with Simple Salon’s user friendly Knowledge Base.

The Help & Support page in your Simple Salon account allows you access into a world of solutions.

Type any topic into the ‘Search’ field to navigate your way through our collection of articles & videos. Learn how to do anything and everything!

As for those specific questions, click the SUBMIT A REQUEST option located at the top right of your Knowledge Base and send us your queries.

Simple Salon’s Knowledge Base is ever-evolving and ever-improving. Keep an eye on it, as the content is always growing for your convenience.

Without further adieu, here it is… The Knowledge Base.

http://help.simplesalon.com

 

 

Our team have been incredibly hard at work and are proud to bring you some exciting new and improved feature updates to Online Bookings.

Simple Salon’s Online Booking feature has always allowed your clients to make appointments around the clock, but NOW they can also pay for those appointments at the same time. This means for the first time your salon is truly open 24 hours 7 days a week. Make money while you sleep or while you spend precious time with your family and friends.

This simple and integrated approach allows the online payments to show up directly in your Simple Salon account along side your normal POS transactions. Check out the video for more information.

 

But wait there’s more…. before you can take payments via the Online Bookings site you need to connect to a Payment Gateway. Simple Salon is excited to announce that we have partnered with PIN Payments to provide you with a directly integrated Payment Gateway. The following video shows you how simple it is to create an account with PIN Payments and get started taking payments online!

 

And finally, something that has been a heavily requested feature. Yes, we’ve saved the best news for last… It is here, the ability for your clients to book multiple services in the one online booking! It speaks for itself!

 

Stay tuned for more exciting updates coming very soon!

The new Dome Global Appointments feature is now live. Please watch the video below for details.

When you have a chain of salons across multiple locations, finding available times can be difficult. The new Dome Global Appointments feature allows you to centralise your appointment bookings via the Dome. There is no longer any need to login to different locations, browse up and down from the Dome or make countless phone calls between locations. Simply select any location and make the booking just as if you were right there standing in the salon. This makes it easy to use a call centre facility or a centralised reception to take bookings across your entire chain of salons. This new feature also allows each individual salon location to make bookings across the network of salons quickly and easily.

For an added level of security and flexibility, individual locations can opt in or out of the Dome Global Appointments process making it perfect for a single owner chain of salons or a chain of salon franchises.

 

We’re pleased to announce that it’s now possible for new clients to register via the Online Bookings site.

Simply add a link to your existing web site, Facebook page or in an email blast and start accepting new Online Bookings clients right away.

Check out the video below for details:

When you have a chain of salons across multiple locations, finding available times can be difficult. The new Dome Global Appointments feature allows you to centralise your appointment bookings via the Dome.

There is no longer any need to login to different locations, browse up and down from the Dome or make countless phone calls between locations.

Simply select any location and make the booking just as if you were right there standing in the salon. This makes it easy to use a call centre facility or a centralised reception to take bookings across your entire chain of salons.

This new feature also allows each individual salon location to make bookings across the network of salons quickly and easily.

Take a look at the video below for details.

Stay tuned! Due to go live any day now.

As many of you may have read by now through popular news channels, a serious vulnerability has been discovered in Open SSL, a popular tool used to encrypt sensitive information that travels across the internet.

Simple Salon would like to inform all of our customers that our service has been unaffected by this security breach.

Our Hosting Providers have implemented a number of measures and tests to ensure that Simple Salon users are not exposed to the vulnerability. We are remaining vigilant and will be monitoring the situation as it unfolds.

While fortunately this has no effect on our service to you, this is a great reminder to all our users to be ever vigilant with online security. We advise all customers to change their passwords frequently and ensure that you are keeping your internet browser up-to-date.

This video explains how to update your password:

We’re excited to announce that we have joined forces with SMS Central to provide you with an even better SMS messaging solution. The SMS Central platform is very simple to use with an excellent support team standing by to answer any of your SMS messaging questions.

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Now you can have your own dedicated number!  Switching to SMS Central also comes with the additional advantage of being able to select your very own dedicated number! That’s right, if you choose the dedicated number option, your clients will receive messages from the same number each time. Many of you have requested this feature and it’s with great pleasure that we can now offer it to you!

Special prices for our special clients!  We have negotiated special pricing for our Simple Salon clients when they sign up to SMS Central via the Simple Salon application. Please note that these prices are only visible to Simple Salon clients when they sign up via the SMS/Email tab of the Admin page.

FREE MESSAGES WHEN YOU JOIN SMS CENTRAL. To help make joining SMS Central even better, SMS Central will give you up to 300 free SMS messages when you make your first purchase. Buy the $25 package and get 50 FREE SMS, the $40 package and get 120 FREE SMS or the $150 package and get 300 FREE SMS! (Offer ends 30/11/2013)

I’m using SMS Global, how do I swap to SMS Central? If you are an existing Simple Salon client you can begin using SMS Central right away. Watch the video below to get started.

Tell me about SMS Central Take a look at the video below for an overview of the features SMS Central offers.

IMPORTANT: SMS Global is not supported after 31/12/2013 As of 1/1/2014, SMS Central will be the SMS provider for Simple Salon. Please make the switch to SMS Central before 1/1/2014 to avoid any disruption to your automatic SMS messages sent from Simple Salon. (PLEASE NOTE: We have extended the cut off date to allow you to use your current credits before making the change)

 

Hi Everyone, we have received reports of isolated performance issues affecting some of you, our Tech Team is working hard to identify the possible cause. Apologies for any inconvenience, we will keep you posted.

Fancy running a Spring Promotion for $10 off all products? Or want to give your best clients a $20 discount? And more importantly, need to track who gave the discount and when? Well, with the newly updated Advanced Discounting feature of Simple Salon you can. It is so easy to do… don’t believe us, take a look at the video below for details:

BenchmarkIng
We are excited to give you a sneak peek of an upcoming addition to the already bulging feature set of Simple Salon… and that is Industry Benchmarking.

This new feature will allow you to track the progress of your salon in comparison to your fellow salon owners in the industry. With sales figures, rebook rates, number of clients seen and much more, you will soon be able to measure the performance of your salon and your operators like never before.

At Simple Salon we are continually striving to help you grow your business by providing you with the best and most accurate insights into your business in a easy and simple way. Keep the suggestions coming and thanks for your continual support.

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